Sabrina Giacalone

Refund and Returns Policy

Refund & Return Policy
Last updated: February 20, 2026

Mother’s Enchantments LLC d/b/a Sabrina Giacalone and The Netherwood Shop.

Thank you for shopping with us. This Refund & Return Policy explains when we accept returns, how refunds work, and which items are final sale.

Overview

We offer returns on eligible physical items within 30 days of delivery. If 30 days have passed since delivery, we can’t offer a return or refund.

Important: Digital Products Are Final Sale

Due to the nature of digital content, all digital products are non-refundable and non-returnable, including but not limited to:

  • eBooks and digital downloads (PDF/ePub/JPG/bonus files)
  • Digital add-ons, license keys, companion materials, and downloadable extras
  • Bundles or packages that include any digital content (even if the bundle also includes a physical item)

If a bundle includes digital access, it is considered final sale. If a physical component arrives damaged/defective, we will replace that physical component (when possible), but we do not refund bundles that include digital content.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash (except where required by law).

Returns for Physical Items (Eligible Items)

To be eligible for a return:

  • Your item must be unused, unread, unworn, and in new, resalable condition
  • It must be returned in original packaging (or protective packaging that prevents damage in transit)
  • You must provide a receipt or proof of purchase
  • You must request a return within 30 days of delivery
  • Returns must be authorized before you send anything back

Special Condition for Books (Protecting Against “Read-and-Return”)

Because books can be consumed quickly, we only accept returns on books that are in new, unread, resalable condition. Returns may be rejected (or refunded partially) if the book shows signs of use, including but not limited to:

  • Creased or “broken” spine, bent corners, dog-eared pages
  • Writing, highlighting, annotations, stains, odors, warping
  • Pet hair, smoke smell, water damage, excessive handling
  • Any condition that prevents the book from being resold as new

If your book arrived sealed/shrink-wrapped (or with a protective seal), it must be returned with the seal intact.

Non-Returnable / Final Sale Items

The following items are final sale and not eligible for returns or refunds:

  • Digital products of any kind
  • Bundles that include any digital content
  • Gift cards
  • Sale/clearance items (marked “Final Sale”)
  • Personalized/custom items (including signed/personalized copies, special orders)
  • Perishable goods (food, flowers, plants), and intimate/sanitary goods
  • Hazardous materials, flammable liquids, or gases

Damages, Defects, Wrong Item

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us at author@sabrinagiacalone.com within 7 days of delivery with:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

We will evaluate and, where appropriate, offer a replacement or refund.

How to Start a Return

To request a return, email us at author@sabrinagiacalone.com with:

  • Order number
  • Item(s) you want to return
  • Reason for return (optional, but helpful)

If your return is approved, we’ll provide return instructions and a return address.

Items sent back without return authorization may not be accepted.

Return Shipping

  • Unless the return is due to our error (wrong item/defect/damage), you are responsible for return shipping costs.
  • Original shipping fees are non-refundable (except where required by law).
  • We strongly recommend using a trackable shipping method and keeping proof of shipment. We are not responsible for items lost in transit.

Refunds (If Approved)

Once your return is received and inspected, we will notify you by email of approval or rejection.

If approved:

  • Refunds are issued to the original payment method
  • Processing typically occurs within 10 business days after inspection (your bank may take additional time to post the refund)

Partial Refunds / Denied Returns

Returns may be denied or refunded partially if:

  • The item shows signs of use, wear, reading, or damage
  • The item is missing parts/packaging
  • The item was not packed securely and arrives damaged
  • The return is requested or received outside the return window

If a return is rejected, we may (at your cost) ship the item back to you.

Exchanges

We do not offer direct exchanges. The fastest way to get the correct item is to return the eligible item (if approved) and place a new order.

For defective/damaged items, we will work with you to replace the item when possible.

Preventing Abuse

We reserve the right to refuse returns, refunds, or future orders in cases of suspected fraud, excessive returns, or abuse of this policy.

EU/EEA/UK Consumers: 14-Day Cooling-Off (Physical Goods Only)

If your order is shipped to the European Union/EEA or the UK, you may have the right to cancel/return eligible physical goods within 14 days of delivery, for any reason, subject to legal exceptions.

This cooling-off right does not apply to:

  • Digital content once access/download has begun
  • Personalized/custom goods
  • Other statutory exceptions

Where applicable, you may be responsible for return shipping, and we may deduct for diminished value if goods were handled beyond what’s necessary to inspect them.

Contact

Questions? Email author@sabrinagiacalone.com.